Frequently Asked Questions (FAQ)

What kind of design services do you provide?
What is your rate for your design services?
What types of payment do you accept?
What is the client's involvement in the design process?
How do I check on the progress of my job during the design process?
How will I receive my design project once it is finished?
Who owns the copyright for the design work?
How does your logo design process work?
I need something designed yesterday.  Can you help me?
I don't know where to start.  Can you help me?
I own a business related to gambling.  Will you work with me?
 
What kind of design services do you provide?
We provide a variety of services and expertise. Our talents specialize in corporate identities, annual reports, marketing & P.O.P material as well as website development and design consultation. Contact us anytime if your are interested or have any further questions.
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What is your rate for your design services?
While every project is different, it is hard to determine an exact price. We keep our rates low but competitive to the market rate while maintaining the highest quality of service and product. We take pride in what we do and work hard for every penny you spend.
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What types of payment do you accept?
We accept business checks, personal checks, and cash.  We currently do not accept credit cards.
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What is the client's involvement in the design process?
We thoroughly discuss the project at hand with our client from the beginning.  We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have.  During the design process, the client is asked to approve certain milestones before work continues.  At the conclusion of a project, the client may request the artwork in various formats. 
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How do I check on the progress of my job during the design process?
The client is kept abreast of the progress of their job through our approval process.  We present the project to the client at certain stages, or milestones, and wait for approval before we continue work.  We find that this process keeps the client involved and prevents any breakdowns in communication.  In between these milestones, the client is free to call in to get an update. 
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How will I receive my design project once it is finished?
A finished project is yours upon receipt of final payment.  At your request, we will supply the electronic files to you on CD, floppy, or through e-mail.  We also keep a copy of your project on file for later updates or should you lose your copy. 
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Who owns the copyright for the design work?
Copyright is yours upon receipt of final payment.  We do, however, reserve the right to use any work for promotional purposes. 
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How does your logo design process work?
We first discuss the client's needs, target market, and uses for this logo.  We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste.  Sometimes the client already has a design concept in mind.  Other times, they have no idea what they want.  Either way, our designers make sure they've collected enough information before they begin work.  Our logo design service is very flexible.  If you'd like to see only a few concepts or if you need many, our service can be priced according to your needs. 
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I need something designed yesterday.  Can you help me?
We can usually accommodate your rush job depending on how full our production schedule is.  To be fair to other clients, if a job already in production is interrupted by a rush job, we reserve the right to add an additional 50% – 100% on top of the normal price. 
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I don't know where to start.  Can you help me?
Call us at 604 726 7081.   We'll listen to your needs and tell you what your options are.  A job may seem overwhelming until you have the right experts helping you out.   We can put things in perspective and offer solutions that you may not have even considered. 
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I own a business related to gambling.  Will you work with me?
Our apologies, but we do not work with companies dealing in harmful, unlawful, adult, or questionnable material. 
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